Are all your products 100% authentic? +
Yes, absolutely. Every product is sourced directly from Korea through authorized distributors. We verify authenticity with batch codes and documentation before any product is sold.
How do I place an order? +
Simple! Go to the Products page, click "Order on WhatsApp" on any product, and a pre-filled WhatsApp message will open. Just send it and we'll confirm your order with price and delivery details.
Do you deliver outside Kathmandu? +
Yes! We deliver nationwide across Nepal. Kathmandu valley orders get same-day delivery (before 2pm). Outside KTM typically takes 2–4 business days via courier.
Can I get a free skincare consultation? +
Of course! Message us on WhatsApp or Instagram, tell us your skin type and concerns, and our team will recommend the right products — completely free.
What payment methods do you accept? +
We accept cash (in-store), eSewa, Khalti, bank transfer, and cash on delivery for Kathmandu valley orders.
Can I return or exchange a product? +
We accept returns/exchanges within 7 days if the product is unused and in original sealed packaging. For allergic reactions, contact us on WhatsApp immediately.
Do you do bulk or wholesale orders? +
Yes! For salon/spa bulk orders or resellers, message us directly on WhatsApp. We offer special pricing for larger quantities.